Digital financial services have a problem. It’s called trust deficit

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Digital financial services have seen a rapid growth since the demonetisation drive four years ago. Besides this, the Prime Minister’s flagship programme ‘Digital India’ boosted the entry of Fintechs and enablers like Aadhaar, Jan-Dhan, and mobile penetration have helped in large-scale adoption of digital payments. According to the latest NPCI data, the UPI registered 2.07 billion transactions worth Rs 3,86,106 crore in October this year.

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